Support and Training
Support & Training
The help you need, when you need it
Our global support team and customer success managers are here to streamline your workflow and simplify research.
Service to enable your success
Support from Octus goes well beyond solving issues—we provide proactive, personalized solutions tailored to your individual workflow. And our team is dedicated to ensuring your access to and use of our product suite is always a seamless experience.
From onboarding and training to optimizing alerts and documents, we help you maximize your subscription. Our analysts are always available for deeper insights, and we track engagement regularly to make sure you’re benefiting fully.
In step with our customers
Access
Optimizing and managing user access to Octus
Succeed
Training users to maximize their subscriptions
Optimize
Offering support to optimize content and alerts
Maximize
Organizing analyst calls to provide expert access and greater understanding
Collaborate
Inviting users to value-add programs like live and digital events
Coordinate
Delivering client-focused, in-house learning sessions on market topics
“First class service expediently delivered.”
“Octus is able to help me find relevant information…faster.”
Contact customer success
Need support? Reach out directly to your Customer Success Manager, email [email protected] or submit your question(s) through our online form by clicking the button below.